Wednesday, December 2, 2009

The secret language of waiters

Posted by Jonathan Bender on Wed, Dec 2, 2009 at 10:30 AM

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​Since the success of The Secret and National Treasure, it was only natural that one day the hidden language of waiters would come to light. Reader's Digest turns out to be the publication to expose the secret world of waiters in the latest article, "30 Secrets Your Waiter Will Never Tell You."

The list walks diners through a series of codes concerning menu items, the potential location of your waiter and the loose definition of "homemade." Featured prominently among the tipsters is Kansas City waitress Charity Ohlund -- a former server at Capital Grille who was fired for blogging about the life of a server.

She has several money quotes, the best of which is probably:

8. If your dessert says "homemade," it probably is. But it might be homemade at a bakery three miles away.
Tip #1, from a waitress at a well-known pizza chain, is the most apt:

1. We're not allowed to tell our customers we don't like a dish. So if you ask your server how something is and she says, "It's one of our most popular dishes," chances are she doesn't like it.
If your waiter equivocates or offers a sales-y quip such as "it's popular, most ordered, been on the menu for years," ask if they might suggest an alternative. That gives your server an out without forcing her to say a dish is truly bad.

[Image via Flickr: russelljsmith]

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I have many thoughts on the matter (as I work in the restaurant industry), but think it wise to direct you to my favorite video blog right now - a waiter on YouTube who says what so many of us in the industry think and feel.

http://www.youtube.com/user/Yo...

He teaches people how to be better customers, and what to look out for when they are dining. He's funny, nice, angry, cute, bitter, and charming!

I've seen his channel grow in a matter of months from 20 subscribers to over 800... but I would like to see it grow even more. He deserves it, I think!

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Posted by Jon Davies on 12/02/2009 at 1:17 PM
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