Thursday, March 4, 2010

Things We Hate: Fingers on the rims of glasses

Posted by Charles Ferruzza on Thu, Mar 4, 2010 at 12:08 PM

fat_city_fingers_on_rims_thumb_300x533.jpg
Stop the madness!

It's one of the first rules I learned working in the restaurant business: Never, ever, ever bring a glass to a table with your fingers anywhere near the rim. The first -- and last -- time I did that, a veteran waitress cuffed me upside the head. It's unhygienic, she told me, and undignified.

The proper way to bring any glass to a table is on a tray. Servers should lift the glass off the tray from the base of the glass (or in the case of stemmed glassware, from the stem), and set it carefully to the right of a patron's plate.

But we see this basic service crime committed over and over again in Kansas City, at fancy restaurants and low-down dumps. I blame the crime on poor training and neglectful managers -- but there's no excuse. Not even when a server is in the weeds, like the harried waitress who committed the indignity at Tasso's Greek Restaurant, which I reviewed this week. I didn't ask for a new glass, but I usually do. Other diners I know immediately ask for a straw -- and decide never to come back.

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If you observe this you should complain to the employee and the management. Then report this violation of the law to the Health Department.

There is no reason to tolerate this behaivor.

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Posted by RJ on 03/08/2010 at 6:16 PM

As a customer, the first time i learned that lesson was the last time I didn't ask for a straw. Just because the fingers weren't on the rim of the glass at the table, how'd it get on the tray? How did it get from the washer to the rack, or the rack to the drink station?

Diners take a lot for granted, but that's an easy one to control.

Straw, please.

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Posted by Ben on 03/04/2010 at 12:08 PM

Thank you Charles.
This is a nasty habit some servers have. Think of all that strange bacteria going down the gullet of an innocent diner.

They do this at the drive thru at Starbucks on Main, too. I might just give up on coffee.

I do not want their germs. I have my own.

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Posted by Pernell on 03/04/2010 at 12:00 PM

Thank you Charles.
This is a nasty habit some servers have. Think of all that strange bacteria going down the gullet of an innocent diner.

They do this at the drive thru at Starbucks on Main, too. I might just give up on coffee.

I do not want their germs. I have my own.

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Posted by Pernell on 03/04/2010 at 11:59 AM
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