Etiquette

Wednesday, March 6, 2013

Pizza delivery guy gets $10 tip on order of $1,500; what should it have been?

Posted By on Wed, Mar 6, 2013 at 3:40 PM

This tip is a joke.  What should it have been?
  • Reddit
  • This tip is a joke. What should it have been?

The Internet is infatuated this afternoon with the news of a pizza delivery driver getting tipped $10 on a $1,500 order. It's not a local story, but we're going to post it anyway because pizza, well, it's been on our mind lately. Really, we ate so much pizza for this week's cover story that we can't get the sausage bits out of our teeth, the stench off our clothes, and the grease out of our fingernail beds. We're not hot right now, guys.

The Reddit user that posted a photo of the 85-pizza receipt told Fox News that the driver had to make two trips to unload all of the pies. Readers online appear to have reached a consensus that the tip was too low, but the estimates for what it should have been are wildly different. As Kansas City's newly appointed pizza experts, we say it should have been much higher.

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Thursday, September 6, 2012

Dining out with kids: The potty-training debacle

Posted By on Thu, Sep 6, 2012 at 8:00 AM

Its not your fault, buddy.
  • Papiblogger
  • It's not your fault, buddy.
Parents of young children have different variations of a weekend that is ostensibly toddler spring break. There are no pants involved. There's usually a mess involved. And several members of your party will be crying before it's all said and done. This weekend is sometimes called a "lockdown" or the "nuclear option," but the basic concept is that your family doesn't leave the house for a weekend in an attempt to get your child potty-trained. Worst-case scenario: You're back in diapers after 48 hours of frustration. Best-case scenario is like all other spring breaks: You never talk about what happened again.

But the most important part of that weekend is that this all occurs at home. I sit here without a defense of what apparently transpired in a Utah restaurant: a pair of toddlers who sat naked on potty seats in the middle of the dining room. The Consumerist has the story that went viral (courtesy of another diner's Facebook post) after one unfortunate lunch service at the Thanksgiving Point Deli.

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Tuesday, July 17, 2012

Restaurant Etiquette: Walking on broken glass

Posted By on Tue, Jul 17, 2012 at 7:45 AM

A Fat City reader wrote in to complain about the treatment he had recently received at a restaurant on the city's south side. While eating, he had discovered a piece of glass in his food. That was disturbing enough, but the restaurant owner's response was the final insult: "He told me, 'If you get sick, call me and I'll say I'm sorry.' That was it. He just didn't care."

It was a repulsive response. But in over 20 years in the restaurant business, I've got to say that I saw the "glass in my food" scam pulled at least a half-dozen times, so I can sort of understand that some restaurant owners can get jaded. But glasses do break, and shards of glass can linger in a kitchen longer than you think. I'm still wiping up nearly microscopic splinters of glass from corners of my kitchen floor from a vase I dropped three years ago.

"I don't care if the customer put the glass in the food or the kitchen accidently let something slip in," a wise restaurant manager told me once. "You apologize profusely and comp the dinners. That's it. You have to be conscientiousness."

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Tuesday, January 24, 2012

Tacky or Not? A server picking up the tip before you leave

Posted By on Tue, Jan 24, 2012 at 9:30 AM

Screen_shot_2012-01-22_at_10.12.40_PM.png
The end of the meal is filled with the possibility of redemption (a perfect dessert, a well-timed check or a visit from the manager to see what could be better) or the agony of a meal that won't end (food in your lap, a forgotten entree or a server who has appeared to leave the building). But in between those meal-saving or meal-ruining moments is a whole other class of awkward possibilities as Jeff Yacos discovered. After the jump, we consider exactly why a server might pick up the tip before a diner has left and whether it's the right call.

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Friday, October 28, 2011

Whatever happened to the comment card?

Posted By on Fri, Oct 28, 2011 at 9:30 AM

You can make a comment without fire.
  • Sonoma State Law School
  • You can make a comment without fire.
At some point we forgot that people are on the other side of our order.

The Atlanta Journal-Constitution has the story of a man who apparently lobbed a molotov cocktail at a Taco Bell drive through window in Georgia after calling to complain that his Chalupa XL didn't have enough meat. This comes on the heels of an incident in Kansas City last month, where Jeremy Combs allegedly returned to a Taco Bell with a shotgun because when he returned home his order didn't have any hot sauce.

The Georgia fire occurred in the early hours in the morning, while the Combs incident was around midnight. Perhaps, it's time we all agree that nothing goods happens during "fourth meal" at Taco Bell.

Friday, July 22, 2011

Caffeine Crawl tickets go on sale this Monday

Posted By on Fri, Jul 22, 2011 at 1:00 PM

The first Caffeine Crawl is in September.
  • The first Caffeine Crawl is in September.

Need a lot of pep in your step? Tickets for the first-ever Caffeine Crawl, organized by local beverage impresario Lab 5702, go on sale Monday.

The Caffeine Crawl from 10 a.m. to 2:30 p.m. Saturday, September 17, is a guided tour that stops in independent Kansas City coffee and tea shops.

"We're trying to fill the gap and break down the wall where a customer might be OK buying specialty coffee, but not know how to talk to a barista," Lab 5702 founder Jason Burton says. 

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Wednesday, March 9, 2011

The five reasons science can't take the five-second rule from me

Posted By on Wed, Mar 9, 2011 at 10:55 AM

That hot dog is still good, right?
  • That hot dog is still good, right?

It's one of the last great questions faced by humankind: Do you eat something that has just fallen on the floor if you can get it back to your mouth in five seconds?

The New York Times will tell you that it's the "Zero-Second Rule." That scientific data suggests that once it's on the floor, it's gone because bacteria transfer is immediate. The science is sound, but I'm still not convinced it's enough to end the five-second rule. Thus, here are the five reasons that I'm hanging on to the classic guideline for dropped food.

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Thursday, March 3, 2011

How to ask Debbie Downer at the next table to please pipe down

Posted By on Thu, Mar 3, 2011 at 3:42 PM

Sure, she's at a different table -- but you can still hear her!
  • Sure, she's at a different table -- but you can still hear her!


Listen, all I wanted was a nice quiet dinner. Is that too much to ask?

A friend and I stopped at a neighborhood bar and grill last night -- it wasn't my neighborhood but close enough -- and settled into a comfortable booth, opened the menu, and was suddenly assaulted by an unexpected and grotesque monologue from the peppy-looking suburban housewife and mother in the next booth. It was like one of the old Saturday Night Live sketches featuring Rachel Dratch as "Debbie Downer." But in this case, horribly real!

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Wednesday, March 2, 2011

When should empty plates be cleared by your server?

Posted By on Wed, Mar 2, 2011 at 8:15 AM

What's the right time for a server to clear your plate?
  • What's the right time for a server to clear your plate?

I had just given up trying to best my falafel sandwich at Zaina earlier this week when a server approached the table and asked if my wife and I were done.

"Yes," I replied.

"Great. We're running out of plates," he said, glancing around the full dining room before clearing the table.

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Friday, February 18, 2011

What makes a really great restaurant host?

Posted By on Fri, Feb 18, 2011 at 1:51 PM

A deceptively complicated job
  • A deceptively complicated job

I've worked with all kinds of restaurant hosts and hostesses over the years, including bratty teenagers, college students, actors and actresses, at least one drag queen, and the weird neurotic fashion plate who told everyone that he had both law and medical degrees and was working for minimum wage because, well, it was fun.

Hey, it takes all kinds of people to be attracted to the job of seating people in a restaurant. It looks easy, but it can be very stressful on a weekend night. I know, I've done it myself.

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