To Tomfooleries Restaurant & Bar, I WILL NEVER SPEND ANOTHER DIME AT YOUR ESTABLISHMENT & WILL DISCOURAGE EVERYONE ELSE I KNOW FROM DOING SO AS WELL!!! I have never received such terrible customer service from a restaurant before, especially when the food & drinks are subpar at best!!! Your management staff needs to have extensive training on how to speak with & treat customers, they turned an evening of good times and celebration into a very negative experience. Unless you retrain your night time management staff or replace them I think it will negatively impact your companies bottom line in the future!!!!
Enter at your own risk dope heads and violent drunks
BEWARE!!!! Less than Two Weeks before my wedding they told me they couldn’t do my hair or my bridesmaids hair.... and they did it through an EMAIL!!!
Now--about a week before my wedding --- After I had already spending more than $200 on my pre wedding appointments--
NOW after all that time I spent discussion and emailing the styles about what was suppose to happen on the day of the wedding day...Well --IT”S ALL DOWN THE DRAIN...NOW I have to find someone else to do the wedding hair and makeup... did I mention they cancelled it through EMAIL!
I thought I had a verb agreement with them but that didn’t matter, we even narrowed down a time around 9- or 9:30. I even had another appointment scheduled with them the Monday before my wedding.
If the deposit was so important to them-- then WHY --did they not ask for the deposit during the more an five hours I had spent there during the two separate pre wedding appointments?
Did they get it then? NO!!!....did they hand me paperwork to fill out while I was there ? NO!! They sent it...two weeks before the wedding. Now less than 10 days before my wedding I have to find another hair dresser--I have never been so OUTRAGED! If you are bride beware. They promise a lot take your pre wedding money and but don’t deliver in the end!!!!!
Tell me WHY we have the immature tall blonde, Lindsey chasing and screaming at her boyfriend throughout entire bar and out on patio?. Last 2 times Ive been there she is overly spoken on she doesnt know where the "f" he is. Yelling across the bar at the girls on her demands and letting them fully aware SHE IS IN CHARGE TONIGHT. Is she in charge? If thats the case, WOW! You guys need a little help in hiring. Her professionalism needs a crash course. So much back and forth between her and i think his name is Chuck. Its like cat and mouse chase with them two.
I was there last Thursday when I heard the short dark headed bar tender with glasses there let a group of maybe 8 people tell a guy at the door she wasnt able to serve because they were closing....understandably it was bad out and we were leaving. However, she told a handful of girls across the bar know they are not drinking enough to keep the bar open and paying her salary. I was sitting at the bar and overheard and saw this.. The girls were angry and came back in. Dont know what all was said but overheard some when they came back out. Felt bad for the 2 that were working with the bar tender girl as they seemed to wanna correct the concerns. Felt like the bar tender could of handled things better but didn't.
Went with my friends, the supposed owner decided to kick us out because we were eating from the dart tournament food, we thought it was for everyone! RUDE AND OBNOXIOUS owner and dart tournament people ran us out! We were embarrassed and put out, I can't believe there are people out there like that!!!!
The worst gay bar ever! GO ELSEWHERE!!!!! The self proclaimed "owner" decided to lay his hands on my husband, because he ate from the food for the dart tournament! The sad part is we had been there many many times before, but the guy who decided to commit assault against my husband, had food out for the lame dart tournament, when he announced it was for the tournament only, he became rude and laid his hands on my husband. Became rude and disrespectful, cursed and cussed at my husband and we had to leave! HOMOPHOBIC! they are for only the locals, god forbid you are not a "LOCAL". They will let you know and ask you to leave, GAY OR NOT!!!
Reheated leftovers with a side of credit card fraud
In the late afternoon, their entire menu (what little of it they actually have on offer) is apparently leftovers from the lunch rush reheated out of the fridge. And if you decide that you don't find this prospect particularly appealing, you see on your bank statement that you were charged over $40 for a couple soft drinks ordered before you discovered the "quality" of the food and decided to pay up and leave. Stay away. Stay far, far away.
If you are being treated like a second-class citizen, feel uncomfortable during the meal you paid for, and find yourself dealing with unpleasant management, then you must have found yourself in Saigon 39. The owner seems to have a giant problem with humankind in general, and it makes for a very inhospitable atmosphere. Wish I could say the food somehow made up for all that, but no. Vietnam Cafe is equally as good, if not better- and hey- they don't treat you like scum! Guess I know where my next Vietnam-fix will be.
Worse customer service ever. Went there to eat and had terrible customer service. Only brought out 2 glasses of water for 4 of us. Never ask us if we wanted additional glasses for our 2 kids. They ended up drinking out of ours. After bringing us our food she never ask us if we wanted anything else. She brought us our check in the middle of us eating. She started clearing our table when we weren't finish eating. Feel like she wanted us out. We left her 15%(even though the service is bad) tip base on the before tax amount. My wife took one of the kids to the restroom, the waitress came to me and said "you should tip at least 15%. You so cheap." I should ask for the ticket back and wrote zero, but I was shock that she would said something "BS" like this even though she received 15%. I told my wife what happen in the car. My wife called to complain to the manager but she answer the phone and said she was the manager. My wife asked for her name and she said "Jenny". She is a middle aged lady who speak very heavy accent. Beware of her if you go there.
Bartender who said she is the GM was terrible and RUDE, she has NO idea about booking bands, she must have lied her ass off to get the job. They should check her past employment
Dont waste your time and money in this place. The overpriced drinks,poor service, and horrible menu. Take your money somewhere else.These people dont know how to run an a classy business.
My Fiance and I were very excited to have our wedding reception here next March. Beautiful space, great view, excellent food and a 5-star wedding coordinator. We signed a contract with 2000 Grand on November 3, 2012, however the contract was signed not by our event coordinator, but by the owner. We knew nothing of this because we never saw the contract after the owner signed it...You could say we didn't mind because we were still in a pre-wedding bliss, full of fun planning for the best day of our lives. Needless to say, the bliss has worn off.
On November 12, 2012, we went in for a tasting to select the entree for the reception. Our great event coordinator, who we really liked and trusted, told us then and there that she was leaving and introduced us to her replacement. We were okay with it at the start, but after 5 days of no returned emails we knew this was a fail. We didn't trust the new coordinator to get the job done so we tried to pull out of the contract on November 21, 2012 by citing a clause that said something to the effect of "no changes are binding except in writing". But, to our dismay, the contract wasn't even signed by our coordinator, it was signed by the owner (someone the internet tells us is quite the bully). Remember the wedding bliss? Yeah we had no idea.
Another interesting point here is that, we asked them to take us off their calendar earlier this week so they can begin to re-lease the space, and sustain no damages by our situation. They refused and claimed they won't take us off until we pay our contract cancellation fee, which I will explain in the next paragraph. This is just silly business practice that can be simplified into plain-old bullying. They know that we are gone. They also know they won't make money if they don't re-lease the space. But they insist on hurting their own business to collect a measly $2,000 from a young engaged couple, us, who want out because they acted quite unprofessionally.
Long story short, lots of emails, a few interesting phone calls and some heartburn later, 2000 Grand delivered an ultimatum. Either we pay the 25% of the contract amount (which was a clause in the contract that we understand, but we claim the whole agreement is voided by their unprofessional actions) or they hand us over to the collection rats.
I would strongly advise any prospective event-hosting people out there that even though the space is good, the food is good and the folks seem nice, the current management here can be accurately described as crooks. I hope this post encourages you to make a wise decision of where you take your business.
The bands are great but the bar is extremely smokey with poor ventilation. Make it non smoking and would go there often.
Worst restaurant I've ever eaten at!!! Service was terrible, sangria didn't have any alcohol, food was bland and over priced. To top it off the restaurant had my car towed from a reserved spot WHILE I WAS EATING INSIDE!!
Management was completely inept at resolving their mistake. I tried to contact owner Casey Adams who has been completely unresponsive. I'm going after them through the BBB (Better Biz Bureau).
NEVER EAT AT THIS RESTAURANT!!!
Awful...not bad...not REALLY bad.....AWFUL!! My wife and I arrived around 7 pm on a Monday night to find a completely empty restaurant ( we should have followed our instincts and fled ). The only human to be found was the host who looked irritated that we had interrupted his phone conversation. We asked for a booth and he took us to a booth that, on my side, had about a foot square hole in the seat patched with black duct tape (again, we should have followed our instincts and fled ).
After waiting and waiting for the host to get off the phone and take our order ( no waiters on duty) we ordered three appetizers, shrimp and sweet potato with lettuce wrap, crab Rangoon, Vietnamese spring rolls and hot tea…what could go wrong? When we finally got our order the shrimp and sweet potato sticks looked like small, overcooked fish sticks that had been sitting on a counter under a heat lamp. We had to look closely to find the four pieces of shrimp that had the same French fry shape and consistency of the totally tasteless sweet potato fries. Sadly I have just described the best parts of this appetizer. The lettuce used to wrap the shrimp and sweet potato sticks was warm and so limp you could literally wrap it around and around your finger without causing it to crack! The only positive about the lettuce was that there wasn’t much of it. When we were able to flag down the host who was between phone calls, we asked for fresh lettuce and were greeted by a quizzical look followed by “Really?”.
We finally did get fresh lettuce (there actually was some on the premises) but it could not hide the texture, taste or looks of the sweet potato / shrimp sticks. Moving on to the Crab Rangoon, my wife thought it was OK, I thought it looked and tasted like it might have been on the lunch buffet and saved for lucky dinner diners. The spring rolls were average (high praise for this evening) but, at least, the peanut sauce was rich, thick and tasty. The tea was excellent even if we were never asked if we needed more.
We finished quickly and left a goodly amount of food, but, getting out was no easy matter as we had to wait and wait and wait for our check while our” host / wait staff” finished his never ending phone conversation. We usually leave a 20% tip as we appreciate the job most restaurant employees do, even if the food is just average. Tonight, we left zero which was both a well-deserved tip and a generous score for the food, the ambiance and the service we received at Sung Son.
Waitress /bartender completely ignores everyone,, unless she's showing baby pictures to a select group of people,, she brought me the wrong drink after finally getting her attention,, and she tried to say I said I wanted the other drink,, I am one of those people who slowly says DIET coke, she never checked back with us, and the cook had to bring us our food after I heard him ding the bell three times,,, she just kept talking, she wasn't working at all,, then,,, at 3:30 am I woke with food poisoning,, no question... I could barely make it to the toilet, and was leaning into it,, I had no strength,, I would stay clear of this place,,, I have no idea what was wrong with the tacos I ate, or the cheese nacho dip,, but this place will never get me go back,, don't trust them with the food you put into your mouth,,, I was nothing but positive, and tried to make every excuse for all this until I started getting sick,, HORRIBLE!
NOT ANYMORE it must be an old article.
I would have put less than one star for the rating but the system would not allow it. I am a doctor at a local hospital and I work very late hours. In the past I have called Waffle House to phone in an order to pick up on the way home. After the THIRD call with no answer, I tried calling the "hot line" number for the restaurant.......Yet again......no answer. All I got was a recorded message. I am glad these people DO NOT work in my emergency room at the hospital because our patience's/customer are very important to us.
Great Place to totally avoid. Super slow service ( 1 1/2 hrs from being seated to actual food arriving) Inexperienced waitress who lacked focus or direction and an indifferent manager. Food was medicore and not even close to warm and appealing.
Wrong combination AVOID
Re: “Blanc Burgers & Bottles”
Expensive, tasteless meat in the burger. Very poor service. Server neglected many times to stop and ask if we needed anything from condiments to drinks. Had to hail him down like you would a cabbie in New York. My money is better spent elsewhere. Not planning on returning. Work too hard for my money..