I recently went to breakfast at the Classic Cup in Kansas City with the staff from my office. I have dairy allergies and ordered a cheeseless veggie omelet and received an omelet with cheese. When pointing this out to the young waiter, he did not look at my omelet but firmly confirmed there was NO cheese on my omelet. Thought maybe I should talk to the manager. She came to the table, did not introduce herself, did not ask what the problem was, but immediately started the conversation with "My chef has been here for years and I believe my chef, if he says there is no cheese on your omelet then there is no cheese". She, too, did not bother to look at my plate. I was astounded! What blatent bad customer service from a MANAGER of a respected local restaurant! So sad, when I can go anywhere in this city, ask for an omelet without cheese and if it comes, have it taken care of professionally. HORRIBLE SERVICE!
Rating Detail:
Food: 1
Service: 1
Atmosphere: 1
Value: 1
Overall: 1
This restaurant was a disappointment. There is not enough variety on the menu and we thought there was more effort put into making the food look good than in making it taste good. Even the desserts were disappointing.
Rating Detail:
Food: 1
Service: 4
Atmosphere: 3
Value: 1
Overall: 1
We were completely disappointed in the customer service. The new location and atmosphere are wonderful, yet the staff were rude when we approached them about the amount of time it took for our food to arrive. I would not recommend this restaurant for a group of people.
Rating Detail:
Service: 1
Atmosphere: 3
Value: 3
Overall: 1
Several of you saw my "hat incident" postings on Twitter last night and have inquired about what happened at Fuel/Raoul's Velvet Room so I've decided to lay it out here in this blog. And yes, I'll admit it isn't the snazziest hat, but as you'll see, that's kind of beside the point.
First of all, I want to be clear that the staff at Fuel/RVR were all reasonably professional except for the manager on duty who obviously didn't know the first thing about the hospitality industry, which is simply to be polite to your guests. I wasn't even given the obvious option of just taking off my hat; instead, I was flatly told that I had to leave immediately. Of course this was after my group and I had spent a C-note or more on cover charges and drinks during the three hours we had been there.
I was utterly shocked at the manager's rudeness but decided it was time to leave anyway so I headed toward the restroom area as my ride had gone in there a few moments earlier. At that time I was approached again and told once more that I had to leave, this time by the same manager along with another employee who (guess what?) was wearing a hat conspicuously similar to mine. I explained to them that I was waiting for my ride to get out of the restroom and had no intentions of staying any longer as I was obviously not welcome there. Apparently I was not believed, and my audacity at pointing out to the manager that the other employee was wearing a hat didn't sit too well with him, as was evidenced by his continued rudeness. Once my ride emerged from the restroom she too was absolutely shocked at what was happening, so we left, along with the others in my group.
What confounds me is why Fuel/RVR did not enforce their dress code at the door before taking people's money or at least explain to guests upon arrival that there are different dress codes even though the two bars had a common entry point and a single cover charge. And just why is it that the dress code doesn't seem to apply to their own employees? Fuel/RVR's management created an unnecessarily ugly situation that resulted in several extremely dissatisfied guests solely due to their own ineptness and unprofessionalism. Needless to say, we won't be back.
Rating Detail:
Service: 3
Atmosphere: 1
Value: 1
Overall: 1
Went in with my brother and found a way overpriced overly salty burger. As he said "nothing special". Sweet potato fries were good but when I asked for ketchup, she brought a doolap of ketchup. For the huge price can't they afford a friggin bottle.
Rating Detail:
Food: 1
Service: 3
Atmosphere: 2
Value: 1
Overall: 1
Re: “Julian”
This restaurant can simply be described as not great. In a tiny seating area the open kitchen neighbors your food and the atmosphere is very loud, disruptive, and definitely annoying. The menu is a tiny strip of paper with few options in each category. Only about 9 options in the main courses, and each costs at least $10. "Ten dollars", you say, thats not so bad. Well thats what I thought until I sampled the food. Small, one portion meals with no sides (unless you want to pay seven dollars for a scoop of something) hardly satisfy. RIDICULOUSLY overpriced average food. A small bowl of macaroni was what my daughter ordered, and i kept looking up to see her face contort into yucky faces. She said she later preferred the kraft maccaroni. And what was up woth those starters; Soft pretzels with mustard? For 7 dollars? I ordered the paella and it wasn't the best. Filling food, if even that. And what do I discover, A bill of 81 dollars. Ridiculous. 14 dollars for a bowl of macaroni. 7 for a lump of overdressed salad with no topping but cheese. No sides. No satisfaction. No happy. This place is overpriced, overrated, fancy faux gourmet food with bad results. Tummy ache anyone?
Rating Detail:
Food: 1
Service: 3
Atmosphere: 1
Value: 1
Overall: 1