We made the mistake of giving Harvey House a 2nd chance in Dec 2009.
We also went last year it took them 45 minutes to bring four poached eggs (after they first delivered 3 fried eggs and then 4 hard-boiled eggs).
This time, it took them an hour to bring our food -- and it wasn't even busy. They told us they were no longer serving eggs, even though the sign in the lobby said they now served breakfast all of the time. The hamburger wasn't right, the taco salad was bland, and ALL of the lettuce in the side salad was completely wilted.
They're friendly, and it's a neat atmosphere, but don't go if you want to order food.
Rating Detail:
Food: 2
Service: 1
Atmosphere: 4
Value: 1
Overall: 1
After being assured that the perfectly beautiful sugar cookies were made in-house, I tried to eat the most beautiful, worst cookie that I have ever eaten. THE COOKIES ARE NOT MADE IN-HOUSE AND ARE HORRID. I WILL NEVER GO THERE AGAIN...IF THEY LIE ABOUT THE COOKIES...JUST HAVE TO WONDER ABOUT THE REST OF THEIR FOOD.
Rating Detail:
Food: 1
Service: 1
Atmosphere: 1
Value: 1
Overall: 1
I recently went to breakfast at the Classic Cup in Kansas City with the staff from my office. I have dairy allergies and ordered a cheeseless veggie omelet and received an omelet with cheese. When pointing this out to the young waiter, he did not look at my omelet but firmly confirmed there was NO cheese on my omelet. Thought maybe I should talk to the manager. She came to the table, did not introduce herself, did not ask what the problem was, but immediately started the conversation with "My chef has been here for years and I believe my chef, if he says there is no cheese on your omelet then there is no cheese". She, too, did not bother to look at my plate. I was astounded! What blatent bad customer service from a MANAGER of a respected local restaurant! So sad, when I can go anywhere in this city, ask for an omelet without cheese and if it comes, have it taken care of professionally. HORRIBLE SERVICE!
Rating Detail:
Food: 1
Service: 1
Atmosphere: 1
Value: 1
Overall: 1
It use to be a great place for breakfast. The food is served cold and the place is dirty. PS call an exterminator.
Rating Detail:
Food: 1
Service: 1
Atmosphere: 1
Value: 1
Overall: 1
Has gone down hill since that last time our family ate here.
I have eaten here in the past for dinner which was perfectly acceptable. We (2 adults, 2 kids) tried breakfast today and I left knowing that I would most likely never come back. The restaurant was busy on Sunday for lunch and after having been in business for several years I would expect that they would be better prepared for a busy Sunday. After a short wait we were seated to our table.
The first strike for me was that their famous biscuits in gravy are not available after 11:00 a.m. even though breakfast is advertised as being served all day. We placed our order after a few minutes. Over 40 minutes later we finally received our order. My order was half incorrect, one my son's order was half complete, and all of the food was between lukewarm to cool. After some reminders to the waitress she finally completed my son's order.
Receiving the food almost cold and after taking such a long time is unacceptable to me as there are other restaurants for me to go to that perform better.
Rating Detail:
Food: 2
Service: 2
Atmosphere: 4
Value: 4
Overall: 1
I agree its awful and the wait staff is horrible as well.
Rating Detail:
Food: 1
Service: 1
Atmosphere: 1
Value: 1
Overall: 1
this was the worst breakfast in a nice atmospere that I have ever had, the eggs were overcooked, sausage burnt, the gravy was left over from when the concrete work was done on the renovation.
The food had no taste the orange juice was rank and the milk warm.
Let someone take this place over that at least tastes the food they cook!!!!!!!!!!!
Rating Detail:
Food: 1
Service: 1
Atmosphere: 5
Value: 1
Overall: 1
Re: “B&B Waffle House”
I would have put less than one star for the rating but the system would not allow it. I am a doctor at a local hospital and I work very late hours. In the past I have called Waffle House to phone in an order to pick up on the way home. After the THIRD call with no answer, I tried calling the "hot line" number for the restaurant.......Yet again......no answer. All I got was a recorded message. I am glad these people DO NOT work in my emergency room at the hospital because our patience's/customer are very important to us.