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Comment Archives: Locations: Restaurants: Asian Fusion: 1 Star

Re: “Harry's Country Club

I visited your establishment for the first time today for lunch with my daughter, friends and granddaughters. It was one of the worst experiences I’ve had in a restaurant. To begin with, our server took our drink orders and returned about 10 minutes later with them, but she forgot one. She told us she would be right back with it, but never returned with it. About 10 or so minutes later she came back to get our order. I understand that it was busy, but when we sat down only a handful of tables were seated. After our server took our food order, she proceeded to take orders at 4 other tables, which having run a restaurant before, I understood. That way there was one trip to the kitchen to deliver the orders. But, all 4 tables received their food long before we did. One table had even left by the time we received our food. About 20 minutes after she took our order she stopped by to make sure that I had ordered a sandwich instead of a wrap. It is my belief that she did not give our order to the kitchen until after that. That is the only explanation I can come up with for the huge delay. When asked how much longer it would be, we were told it would be right out. The 7 orders dribbled out one or two at a time. My 6 year old granddaughter was the last to get hers, about 10 minutes after everyone else. It was a grilled cheese sandwich and fries. How long does it take to make that?? When the manager (I am assuming, she never identified herself as that), came over to see how everything was we told her that the food was fine, but the delay was unacceptable (or words to that effect). She explained that the kitchen was backed up because they were busy and said “look at all these people.” When we all tried to explain that we had been there since 11:35 and it was now 12:30, she said well, when some people order things that take a long time it takes a long time to get your food. How long does it take to make grilled cheese, fries, a wrap, a sandwich, the brown thing, macaroni and cheese and a hamburger???? I was so taken aback by being told to go run the kitchen, I couldn’t respond. This manager is the rudest thing I have ever run into in the service industry. I didn’t expect a free meal, but I would have certainly appreciated a little sympathy and possibly free drinks for the extremely long wait. Instead, I was rudely told to go run the kitchen and that she had apologized and didn’t know what else we expected from her. Two of us had to get back to work. We both work downtown. I had left my office at 11:25 and did not get back to that office until after 1:00. I have an hour for lunch, which is usually more than enough time to go to a restaurant, eat and still have time to get back by the time the hour is up. None of us will ever be back. I will spread the word about how rude the management is there and how slow the service and cooks seem to be. Also, if you choose to eat there, don’t you dare complain about anything…they tell you to go run the kitchen. Sue Gates
Rating Detail:
Food: 3
Service: 1
Atmosphere: 3
Value: 1
Overall: 1

Posted by Susan Gates on 06/04/2009 at 2:17 PM

Re: “Harry's Country Club

I arrived to celebrate the 30th birthday of one of my best friends last friday. After 3 years of marriage to a best friend of ours, he found Harry's Country Club to be a new and interesting venue to host the party for them and 34 close friends. Having planned this event with the bar owner, "Harry," over one month in advance, my friend Matt was surprised to find there was no area saved for the party, as they arrived at seven O'clock. After rounds of drinks were ordered, many of the group who wanted to walk into the bar's outside courtyard were told they needed to pay a $5.00 cover. Harry had promised not to charge any cover should Matt bring his party to his establishment. Although he initially told Matt his friends who smoke could go to the street, he eventually begrudingly allowed smokers who could not exit the bar with the $4 beer they had purchased to use the courtyard as long as they stood in a far back corner. His doorman made patronizing and belittling comments to those in the party who wanted to leave the stiflingly hot bar, as the air conditioner did not preform any function but to drip on the tables below. Our group finally left, 2 hours after arriving, when the bar owner, Harry, repeatedly sought out members of the party to threaten with removal if they had a problem with the service he was providing. Harry turned a woman's 30th birthday, with friends who traveled far to celebrate with her, into an argument with no winner. Not the angry bar-owner who lost a customer base. Not the wait staff, that lost further tips. Not the friends who gathered to celebrate. I would never again trust this bar with my good time and hope you will not either.
Rating Detail:
Food: 2
Service: 1
Atmosphere: 1
Value: 1
Overall: 1

1 like, 0 dislikes
Posted by nickPlayer on 08/04/2008 at 2:40 PM

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