Here's a tip: Restaurateurs need to treat employees right

Charles Ferruzza — Thu, 16 Dec 2010 08:30:20 -0600

The New York Times ran an op-ed piece this week by restaurant survey czars Tim and Nina Zagat, about the flush of restaurant industry class-action lawsuits in New York. The plaintiffs are frequently servers fighting back the tradition of restaurant owners "routinely cheating their workers by confiscating waiters' and busboys' tips to share with managers and other ineligible employees."

One of the big names mentioned in the opinion piece was Lidia Bastianich, the owner of several restaurants in New York and, of course, Lidia's Kansas City.…

How do restaurants get rid of a difficult employee?

Charles Ferruzza — Tue, 02 Nov 2010 14:47:28 -0500

In today's online edition of The Atlantic, an American restaurateur in Thailand talks about those problem employees who cripple every restaurant.

Whether server, bartender, or part of the kitchen crew, an employee that's difficult to work with -- late, lazy, rude, bad-tempered -- can be toxic to the success of a restaurant.…

Service, Pitch

Here's a tip: Restaurateurs need to treat employees right

How do restaurants get rid of a difficult employee?