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If David Hayden had ever finished his political science degree at the University of Missouri, he would probably be a politician right now. He's articulate, he loves to debate, and he's all about pleasing his constituents — who, in this case, happen to be the customers in his section at the Majestic Restaurant. A veteran waiter, Hayden takes his profession so seriously, he maintains no fewer than five blogs about the hospitality industry. He also published his first book this year, Tips2: Tips for Improving Your Tips. Hayden's theory is that attentive, polished and knowledgeable servers garner the big tips, and that too many young restaurant servers are given little or no training — kind of like a lot of young politicians, who could take a lesson from Hayden.
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