Painter and Utrecht store clerk Megan Bicker got a job at the store to work with other artists and get discounts on top-quality supplies. That's pretty much the same reason its loyal customers shop there. She's the friendly face most often seen behind the counter, always available to unlock the mystery behind why the hell anyone would need a pen like that. They're good about special orders and signing up people for a free Art Smart card that's good for discounts, and they have catalogs of supplies for whole sets of skills you haven't learned yet.