I’ve heard some complaints about the iPhone.
One is that if you need to replace the battery, you have to send it to Apple headquarters, which I understand is a Starbucks in San Francisco. People at the Plaza store reported that the prototypes don't play video, which is weird considering Apple’s whole YouTube bulldog-on-skateboard ad. Nonetheless, I was impressed. And that’s what the local competition appears to be afraid of.
Sprint has apparently sent its customer-service reps a list of talking points to help them dissuade customers from jumping ship to AT&T for the iPhone. The MacDailyNews.com Web site has posted the talking points, reportedly leaked from Sprint headquarters.
“Certain Sprint employees are being told to expect an initial drop of up to 6% of their current ‘smart phone’ customer base (Treos/Blackberrys/etc.) as a result of a successful iPhone launch,” MacDailyNews reports. The document prompts customer service reps to point out that the iPhone uses Yahoo and Mac e-mail, “which is not secure, offers no external data storage and operates on AT&T's EDGE network, ‘which is slower than Sprint's Mobile Broadband Network.’” Of the iPhone, Sprint employees are supposed to say, “Great device, but slow downloads."
When I contacted Sprint PR guy Miles McMillin to ask about the veracity of the MacDailyNews report, he replied with this e-mail:
“Sprint is confident that we offer the best mobile devices and applications at the best value, and in every way possible, we communicate that message to our customers. As we do with all competitive offerings, we prepare our sales and retail employees so they can best answer questions from customers and explain in many ways how Sprint differentiates. Those messages are intended to be internal documents and are privileged and confidential. As for rumors and speculation on the Internet, they are just that: rumors and speculation.”
So much for a clear signal. – Nadia Pflaum
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AT&T's service is not unreliable or slow. You sound like one of those brainwashed Sprint people. Are you brainwashed? IS Sprint the best?
I am a huge Apple fan and a very Happy Sprint customer for 8 years. As much as I want this new iPhone I also know how terribly unreliable At&t's service is and slow. Does anyone know if Sprint has future plans on carrying this phone?? I am sure they have an exclusive with At&t but for how long, I am patiently waiting.
Maybe local news keeps dissin' on Sprint because they make it so easy. I've never worked for them, but half the people I know have at one time or another and none of them have good things to say about them. Everyone walks around waiting for the next "reorg" wondering if their pink slip is coming.
I guess I don't understand your point at the end of your post, so I thought I'd mention it. Seems that Miles answered your question (which seems kinda silly to have asked in the first place...I mean, OBVIOUSLY Sprint is going to prepare their sales and cutomer service teams to answer questions about how their products can be more beneficial to the end user than the iPhone. It's good business sense!), so what was the unclear signal you implied about at the end?
I've been a Sprint customer for many years, and haven't ever really had any problem with their network or service offerings. I'm not big on downloading shit into my phone, so items like the iPhone and UpStage (Sprint's similar offering) don't interest me much, but the absolute ridiculous frenzy over the new Apple product does.
Why do local news outlets keep attacking a local company like Sprint? Jeezy...
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